All that said, a couple of the people I spoke with on the phone (out of the many, many calls when I wasnt able to access anyone) were decent and informed, and the people who worked at the desk (two in the office at each time about 30 minutes per transaction - you can imagine the long wait) were - at least mine was - hard to read. (No wonder why there is no registration in the glove compartment!!) Anyway, this outfit has to get their act in order, to say the least. were both assigned to to a different vehicle than the one I received. All the while people, as I had done, were waiting forever outside to get the counter.) After receiving the vehicle, and FINALLY checking in at the place I was staying, I looked up both the VIN of the vehicle and the plate number as they appears on the key (the attachment to the key) and the VIN and Plate No. So, I had to call the insurance company while at the counter, wait for them to answer, then have them email me the Summary of Coverage, then hand the phone to counter guy to review. And, not only proof, but the details as the coverage you have. And why should people have to wait SO long (90 minutes) to get their vehicle? (Part of the reason: Unlike most rental car companies, they required proof of insurance coverage at the counter to avoid buying their own coverage. I was given an email address for One Car, and when I emailed them, it came back as undeliverable. But, the communication leading up to pick-up was just so challenging, and difficult. Yes, there were a few bright spots - they may be reputable in that they may not be trying to rip you off (though be prepared to discuss the tolls and insurance) the shuttle driver previously mentioned was a good guy. I could write a book here about my overall experience from the time I first booked until the time I picked up my vehicle. The shuttle driver from the airport was a nice gentleman I tipped him $5. An understatement, that: No one answers, or dropped calls, etc, or wrong numbers, etc. ![]() Apparently they then subcontract with NextCar and OneSwitch and perhaps others, all of whom are located miles from the airport (MIA Intl), and none of which, including, is easy to reach via telephone. I did a search on their site and the best rate that was offered by was by (as opposed to Dollar and National and Avis and all the other well-known companies), so I booked with them. And car had good gas milage.That is why i gave them 4 stars.learned my lesson.i would rather go with something more expensive but less hustle.Thank you for reading.īackground: I searched for rental car sites. But all the logitics were absolutely insanely bad. Small agency.I was told by the lady who gave me the key, that the car should be returned with absolutely no sand inside or $300/charge for cleaning. Note, there were noone in fron me.no line. And of course i did not!Aaaaanyway, an hour later i finally went to the car. ![]() I was standing by the counter waiting him comes back while people behind, who arrived later, were being helped very quick.When he came back he tried to tell me that i cancelled my reservation. I was told he just went on lunch, while in the middle of processing my reservation. While i was waiting for all the documents to be sent to my email, the guy customer service disappeared. Not just jnsurance card, But everything, all the insurance paperwork. Once i was helped, i was asked for disclamer of my own car jnsurance with all the liabilities etc. Then the rude driver will take you to the place. ![]() Remember, one switch is Next Car, same place. In order to get to them, you need to take shuttle to All car rental, then wait for forever for a car at #7 to take you to one switch.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |